Notes you write in Joy do not send to the clinical system on their own. They queue, and the queue only sends while JoyConnect is open and connected on a device at the practice.
If no one at the practice has JoyConnect running. For example if some staff are still on the legacy Joy app, notes will sit unfiled with a number of potential connection errors.
To ensure accuracy, Joy and the clinical system will attempt to match the NHS number, ODS codes, and SNOMED codes. If there is a mismatch, this can cause an error, which will show on the JoyCases "Clinical Systems" tab.
To clear the queue
Ask a colleague at the practice to open JoyConnect on their machine
Check they are on the latest version â see the auto-updater guide if you are unsure
Leave JoyConnect open for a few minutes â°
Re-check the patient record in EMIS or SystmOne
The queued notes will send in the background once a device is connected. đ
If notes are still not arriving after a device has been connected, take a screenshot of the patient record and the Joy note and send it to us, along with the client ID.