📍 This article includes:
What is the Joy Invoicing tool?
How to view and manage client activity on the incentive tracker
How to view and manage your invoices
What is the Joy Invoicing tool?
The Joy Invoicing product enables councils to make outcome-driven payments to health and wellbeing services.
Allows service providers to track client outcomes and generates invoices automatically.
View and manage client activity on the incentive tracker
Please follow this guide on how to view and manage client activity on the incentive tracker of the invoicing tool.
Go to the Joy Marketplace (services.thejoyap.com)
Hover over the circular initial icon in the top right-hand corner
Select 'Invoicing' 👇
Select the incentive tracker 👇 from the left-hand side of the page
If your organisation provides more than one service, they will appear as tabs along the top of the page that you can select between them, they will each list the clients that have been referred to the respective service
The incentive tracker tracks outcomes that are incentivised by the council (such as an accepted referral, first attendance or wellbeing improvement)
Please note:If a client is referred through Joy and accepted by your organisation the client's name will automatically appear on this page.
If a client walks into the service or is referred outside of Joy you can add a client manually to the incentive tracker with the 'Add Client' button
When a client is initially accepted into your service, the first incentive checkbox will be automatically marked ☑️
The other incentives within the payment model will need to be manually ticked for each client by your organisation ☑️
💡 Hint: Invoices will be generated based on the date the tickbox was selected, either monthly or quarterly, as determined by the council.
View and manage your invoices
Either monthly or quarterly 📅, as determined by the council, an invoice will be generated
Click on 'Invoices' tab 👇 on the left-hand side to see these invoices as they are generated
This page will detail how long there is until the next invoice is generated and a list of all of the past generated invoices
The council will update the invoice status to Paid once they have paid your service, you will see this status change on this page
If you click on to an invoice on this page you will see a breakdown of this invoice and you can also download it as a PDF
