The Attempts queue shows clinical file-backs that are still waiting or have failed, so you can see which items need attention.
It does not cover retrying an item or checking a person's login. See How to retry something that did not reach the clinical record and How to check whether you or a colleague is connected to the clinical system.
Open the queue
In the Case Management sidebar, select Clinical Systems, if this feature is switched on for your organisation.
Select the Attempts queue tab.
While the queue loads, you will see Loading.... If there is nothing open, the screen says No pending or failed file-back attempts. New referral decisions that cannot reach the clinical system will appear here.
How the queue is organised
Items are grouped under the client's GP surgery. Surgery headings are shown in capital letters and arranged alphabetically. An item that has no surgery is grouped under No surgery recorded.
Select a surgery heading to collapse or open its block. The count on the right says how many attempts are in that block.
Use Search by surgery name... to narrow the list. This searches surgery names, not client names or note text. If nothing matches, the screen says No surgeries match "[your search]".
The total above the list says how many attempts are shown. If the list reaches its limit, it adds (list capped; clear or retry to see more).
Read a row
Each row can show:
the client's name, which opens the client or the affected record;
an event badge such as record_saved, contact_sent or wellbeing_completed;
the current pending or failed status;
attempts: followed by the number of transmission attempts;
an arrow followed by the target clinical system, when Joy knows it;
the error in red, when one has been recorded;
Created by, Created and updated details.
Some older items come from the previous Joy sending process. They carry legacy send and managed in legacy instead of an attempt count and retry controls. Select Read more when it is offered to see the older error and its solution guidance. If no error was stored, Joy says No error recorded.
What the statuses mean
pending — the item is waiting to be sent, waiting for another automatic attempt, or could not be sent because a required connection or service is unavailable.
failed — the attempt has reached a stopping point or the clinical system rejected it. It needs investigation before another retry.
sent — the broker accepted the item. This is an intermediate state, not proof that the GP record changed.
filed — the downstream SystmOne response confirmed that the item was applied to the patient record.
cleared — somebody removed the open item from this worklist without transmitting it.
The normal queue shows only pending and failed items. An item therefore leaves this list when it becomes sent, filed or cleared.
Sent is not the same as filed
A sent result only confirms that JoyConnect accepted the request for delivery to the practice device. The device or SystmOne can still reject it afterwards.
Joy checks the downstream result. A confirmed success becomes filed. A rejection returns as failed with an error beginning Rejected by SystmOne:.
If it matters clinically that the note is on the GP record, rely on filed or check the patient record. Do not treat sent as confirmation.
The sidebar badge
When Clinical Systems is available in the sidebar, its badge counts the organisation's open pending and failed items, including older items managed by the legacy process. It uses the same combined list as the queue.
The queue and badge refresh every 30 seconds. Retrying or clearing an item also asks the badge to refresh immediately.