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Notification Centre

This article will explain the different types of notifications that can be received in the Case Management System via the bell icon.

Support at Joy avatar
Written by Support at Joy
Updated this week

๐Ÿ”” You can find the notifications in the top right-hand corner when you click on the bell icon:

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Notifications

๐Ÿ“ฃ Broadcast

  • Displays the content of a broadcast message.

๐Ÿง‘ New client assigned

  • New client assigned to you: [Client full name]

๐Ÿ“‹ View Medical Record

  • Medical record successfully loaded: [Client full name]

  • Could not load medical record: [Client full name]

โค๏ธ Wellbeing

  • [Client full name] completed [Wellbeing Framework] (Baseline [score])

  • [Client full name] completed [Wellbeing Framework] (Follow-up [score])

๐Ÿ‘‹ Marketplace message

New message received from [Service provider name] regarding [Client full name]

  • Appears when the user receives a message from the service provider inside a referral (โ€œConversationโ€) that was previously made.

  • This should not be triggered when the service provider presses accept/decline. Only when a free text message is sent.

  • When the user clicks on the notification, they are taken to the referral communications page.

๐Ÿ“ค Outbound referral

Outbound referral accepted: [Client full name] - [Service name]

  • Appears when a service provider accepts the referral you made to their service

  • When the user clicks on the notification, they are taken to the client profile page on the CMS.

Outbound referral declined: [Client full name] - [Service name]

  • Appears when a service provider declines the referral you made to their service

  • When the user clicks on the notification, they are taken to the client profile page on the CMS.

โœ… Tasks

Task assigned to you: [Task name]

  • Appears when a task is created and assigned to you

  • When the user clicks on the notification, they are taken to the My tasks page.

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