If you are having errors sending notes to EMIS, it means that action is required by you or your practice manager. You may notice that you have several items on your "Clinical Systems" page of Joy, this guide will explain whether this is a problem, and what to do if it is.
Step 1: Check your clinical system login details via the 'My organisation' tab
To check your clinical system login you need to:
Click on your name 👇
Press 'Edit clinical system login' 👇
Make sure you have green ticks next to each integration
Press 'Test Connection'👇 - the green tick should still appear
✅ If you do not have green ticks next to each integration you will need to update your details. It is a good idea to ask a colleague for help when doing this, as the passwords are usually the same.
Your username will usually be:
Your EMIS username for the GP surgery you are logging into
or:
JOYCONNECT or Pungo or APIUSER
Please note these are case-sensitive.
The password will be: Monday123
Step 2: Integrations
If you have green ticks on your clinical integrations page, you need to read the 'Error Details' box this can be found on the 'Clinical systems tab' next to the record which failed to send
The Error Details box will tell you what the problem is:
Error Messages
There are a few different possible error messages, this table explains what you need to do for each one:
# | Error Detail | What it means | What you need to do |
1 | User does not have access rights to use this function EMIS: unable to get patient demographics, EMIS API Failed When Calling Clinical System , Method Emis.Interop.PatientAPI.GetMatchedPatients. Error = User does not have access rights to use this function | Your EMIS user does not have enough permissions inside EMIS to add data to the medical record w ith Joy | Please complete step one above, if you have Green Ticks then please tell Joy Customer support via the Live Chat We will investigate the problem and ask your practice manager to fix this for you. We will probably send them this email which has details on what to do |
| Error Detail | What it means | What you need to do |
2 | Patient not found EMIS: unable to get patient demographics, Patient not found | This means that the patient can not be found in the GP surgery's EMIS | Go to the clients page of the Case management system and click on the patient's name. Select their patient profile and please double-check two things: 1) The patient's NHS number is correct 2) The right clinical system has been selected on the client's profile on Joy Then try again. |
| Error Detail | What it means | What you need to do |
| User not found EMIS: unable to get patient demographics, user not found | This means your credentials are not stored in Joy correctly. Please note: You will need to do this with each Emis practice. | Please complete step one above, if you have Green Ticks then please tell Joy Customer support via the Live Chat We will investigate the problem and ask your practice manager to fix this for you. We will probably send them this email which has details on what to do |
If you have a different error message please contact Joy support [email protected] and we will assist you.