📌 Note: Please follow this guide ONLY if you are a practice manager or digital lead and wish to install JoyConnect. Please have your EMIS username and password ready before you start this process.
📍 This article includes how to:
Part 1: Update user EMAS permissions
Click the EMIS ball
Choose “System Tools” 👇
Choose “EMAS Manager” 👇
4. Choose "Partner API" 👇 from the bottom left
5. Find and then select "Joy" 👇 from the list
6. Click “Edit Users” 👇
7. Click on "User" 👇 to alphabetize the list
8. Find the name of any staff who may be connecting/signposting patients to local services
This includes:
GPs and clinicians who may signpost a patient to support during a consultation
Admins Staff handling appointment requests
ARRS roles such as Social prescribers/health coaches/care coordinators
Please don’t untick any users who are already ticked.
9. Tick the box next to their name ☑️
10. Click "OK" 👇
11. Click “Log in Access” 👇
12. Click on "User" 👇 to alphabetise the list
13. Find the name of any staff who may be connecting/signposting patients to local services e.g.
This includes:
GPs and clinicians who may signpost a patient to support during a consultation
Admins Staff handling appointment requests
ARRS roles such as Social prescribers/health coaches/care coordinators
Please don’t untick any users who are already ticked.
14. Tick both boxes for “auto” ☑️ and “allow login” ☑️
Please don’t untick any users who are already ticked.
15. Click “OK" 👇
16. You have now updated the EMAS permissions correctly! 🎉
Part 2: Reactivate the partner API
You will need to deactivate and then reactivate the Joy Partner API before continuing with the JoyConnect install
Click on Partner API, find Joy in the list and click 'Deactivate application' 👇
2. Find 'Joy' in the list on the Partner API again and click 'reactivate' 👇
3. You should now see green ticks under the service message details for Joy
4. Please log out and log back into EMIS for all changes to take effect
5. You have now reactivated the partner API! 🎉
Part 3: JoyConnect install
Open up the client record of a 'dummy' patient with an NHS number or 'real' patient on EMIS
Joy is bundled with an auto-updater and we would recommend downloading and installing an older version to validate that the automated patch process is working.
Latest Version (installation will update to this)
Please click on the installed file 👇
Click 'Yes' 👇 on the pop-up window stating 'Do you want to allow this app to make changes to your device?'
5. You will need to click 'Install' 👇 when this window appears
If you cannot see this window please look at the bottom of your screen for this icon:
If you click this icon it will open the window
You will then see the below screen when JoyConnect is installing:
6. Once installation is successful click 'Close' 👇 on this window
7. JoyConnect should now be installed! 🎉
Please Install .net (if required)
If you don't have .net installed it will prompt you to install .net
If you do have .net installed skip this step
Once this is finished installing you will have to restart JoyConnect
Activate JoyConnect - the final step
Enter your EMIS username and password on the activation window shown below.
This will appear automatically - if not, look for JoyConnect in your taskbar or ask your practice manager.
2. The JoyConnect widget will appear on your screen
Note: You may need to wait a minute for the icon to appear. If you still cannot see the icon after a few minutes, check or expand your taskbar - the JoyConnect application may be minimised there.
JoyConnect widget icon - on screen
JoyConnect taskbar icon
This is where the widget will appear on screen:
4. Click the '+' symbol 👇 to open JoyConnect
5. You can now use JoyConnect on EMIS! 🎉
Next Steps
That's it! You can now start making referrals through JoyConnect.
How do I send a referral on JoyConnect? Guide with video walkthrough
How to customise JoyConnect widget's appearance & behaviour: Guide
What else can JoyConnect do? Overview of features & benefits; product walkthrough video