Joy App

JoyConnect Installer

Sonja Gebhardt

This collection offers help and advice on how to install, and use JoyConnect.

JoyConnect

You can customise the appearance, size, colour, and alerts of your JoyConnect widget. How to turn off JoyConnect.

How to Customise the Widget Appearance in JoyConnect

Follow this guide if you would like to signpost more than one service to a patient at one time from within JoyConnect.

How can I signpost more than one service to a patient at once on JoyConnect?

Follow these steps to signpost a service to a patient using JoyConnect.

How do I signpost a service to a patient on JoyConnect?

Follow these steps to send a referral using JoyConnect. You can also watch a guided video of this process here.

How do I send a referral on JoyConnect?

This collection provides help and guidance on how to use JoyConnect and how to edit it for your personal use.

Using JoyConnect

This guide will walk you through how to install a patch file that will update JoyConnect that you have installed to the latest version.

How to manually install the patch file for JoyConnect

Please follow this guide if the Joy Support team has asked you to provide the installation log file from this device.

How do I find the installation log file for JoyConnect?

Please follow this guide if the Joy Support team has asked you to provide the log file from this device for JoyConnect.

How do I find the log file for JoyConnect?

This guide will walk you through restarting JoyConnect on your machine.

How do I restart JoyConnect?

Need assistance with JoyConnect and don't know how to contact the Joy Support team.

How to contact the Joy Support Team?

When the error message saying API not found appears, use the following steps!

Re-Authenticate JoyConnect

How to Log a Fault through JoyConnect to the support team

How to Log a Fault

Error message when installing JoyConnect - Hmm ... something went wrong. You might need to turn on the relevant APIs, get user permission or approve JoyConnect in the clinical system.

Error Message - Turn on the relevant APIs

Error message receive when installing the JoyConnect widget

Error Message - The given key was not present in the dictionary

This collection offers help on how to find log files, patch, and restart JoyConnect to diagnose and fix any issues you may be having.

Troubleshooting

These guides walk you through how to install JoyConnect. Please follow the guide which corresponds to your job role.

Installing JoyConnect

Please follow this guide if you are an IT Manager rolling out the installation of JoyConnect to GP practices with EMIS.

EMIS: IT Team install guide for JoyConnect across all devices

This article outlines the common problems when setting up Joy within EMIS and what steps to take to resolve them.

Setting up the EMIS and Joy Integration - Common Issues

Please follow this guide if you are an IT Manager rolling out the installation of JoyConnect to GP practices with SystmOne.

SystmOne Part 1: IT Team install JoyConnect across all devices

Please follow this guide if you are at a GP practice using SystmOne and a central IT team is installing JoyConnect on your computer.

SystmOne Part 2: Practice staff guide for a central IT rollout of JoyConnect

Steps for Practice Managers as part of a central IT upgrade to JoyConnect.

Practice managers: How to configure EMIS for your upgrade to JoyConnect

Please only use this article if it is suggested to you by the support team.

JoyConnect is blocked by another IT service

Please follow this guide if you are a practice manager who is preparing for the IT team to install JoyConnect within the practice.

EMIS: Practice manager guide for a central IT rollout of JoyConnect - New Customers

Once activated, JoyConnect will let you quickly & easily refer patients to social prescribing services across your community.

How to activate JoyConnect on your computer - guide for GP surgery staff (3 quick steps)

These guides walkthrough how to install JoyConnect for central IT teams.

JoyConnect Central IT Installation

Follow this guide to install JoyConnect for SystmOne!

JoyConnect install guide for all SystmOne users - Upgrade from Joy GP App

Follow this guide to install JoyConnect on SystmOne for new users of the software.

Install JoyConnect - SystmOne - New Users

To ensure that Joy can connect to SystmOne, you will need to make sure that Joy is an approved piece of software.

Unblocking Joy on SystmOne

How to set up SystmOne so that the referral pathway opens up in an incognito window.

Setting up SystmOne in incognito window

These are guides for installing JoyConnect on SystmOne for Practice Leads, Staff, and Digital Leads.

Installing on SystmOne - Practice Leads, Staff, and Digital Leads

This guide walks you through how to install Joy Connect on EMIS.

Installing JoyConnect on EMIS for Practice Managers and Digital Leads - Upgrade from the JoyGP App

This guide is for any individuals setting up JoyConnect with EMIS, and it can allow you and your team to start referring patients.

Installing JoyConnect on EMIS for practice staff

Please follow this guide if you are a practice manager or digital lead and wish to install JoyConnect.

Installing JoyConnect for Practice Managers and Digital Leads EMIS - New Users

These are guides on how to install JoyConnect on EMIS for Practice Leads, Staff, and Digital Leads.

Installing on EMIS - Practice Leads, Staff, and Digital Leads

Create a custom design with text, images, and links

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