If you are getting an error message on JoyConnect or it is not working, please log a fault for our support team to investigate.
Step by Step guide:
💡 Hint: When you log a fault it will let the support team know you have an issue and they will reach out to you with further instructions or updates.
When an error message appears
Open the Icon tray in the bottom right-hand corner of the machine by clicking on the upward arrow
Right-click on the JoyConnect Icon (a pink text box) and click on 'Log a fault' 👇
You have now logged your fault on JoyConnect and the support team will contact you via email! 🎉