Joy App

Please follow this guide if the Joy Support team has asked you to provide the log file from this device for JoyConnect.

How do I find the log file for JoyConnect?

This guide will walk you through restarting JoyConnect on your machine.

How do I restart JoyConnect?

Need assistance with JoyConnect and don't know how to contact the Joy Support team.

How to contact the Joy Support Team?

This guide shows you how to reset your EMIS/JoyConnect connection when you are trouble logging in.

Reset EMIS Key

How to Log a Fault through JoyConnect to the support team

How to Log a Fault

Error message when installing JoyConnect - Hmm ... something went wrong. You might need to turn on the relevant APIs, get user permission or approve JoyConnect in the clinical system.

Error Message - Turn on the relevant APIs

Error message receive when installing the JoyConnect widget

Error Message - The given key was not present in the dictionary

Auto-updater

If your saved services are no longer available on JoyConnect, please follow the steps outlined in this guide, which will walk you through the troubleshooting process for the app.

Services not showing in JoyConnect

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This collection offers help on how to find log files, patch, and restart JoyConnect to diagnose and fix any issues you may be having.

Troubleshooting

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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