Joy App

This guide will walk you through how to install a patch file that will update JoyConnect that you have installed to the latest version.

How to manually install the patch file for JoyConnect

Please follow this guide if the Joy Support team has asked you to provide the installation log file from this device.

How do I find the installation log file for JoyConnect?

Please follow this guide if the Joy Support team has asked you to provide the log file from this device for JoyConnect.

How do I find the log file for JoyConnect?

This guide will walk you through restarting JoyConnect on your machine.

How do I restart JoyConnect?

Need assistance with JoyConnect and don't know how to contact the Joy Support team.

How to contact the Joy Support Team?

When the error message saying API not found appears, use the following steps!

Re-Authenticate JoyConnect

How to Log a Fault through JoyConnect to the support team

How to Log a Fault

Error message when installing JoyConnect - Hmm ... something went wrong. You might need to turn on the relevant APIs, get user permission or approve JoyConnect in the clinical system.

Error Message - Turn on the relevant APIs

Error message receive when installing the JoyConnect widget

Error Message - The given key was not present in the dictionary

Sonja Gebhardt

This collection offers help on how to find log files, patch, and restart JoyConnect to diagnose and fix any issues you may be having.

Troubleshooting

Create a custom design with text, images, and links

thejoyapp.com

Find answers and get help from Intercom Support and Community Experts

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