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Services not showing in JoyConnect

If your saved services are no longer available on JoyConnect, please follow the steps outlined in this guide, which will walk you through the troubleshooting process for the app.

Written by Nico Campodonico

Step 1: Refresh the list of services on your JoyConnect app by clicking the Refresh Services button:


If you are still not seeing any of your saved services, please proceed to step 2.

Step 2: Restart your JoyConnect app.

Open the icon tray (bottom right corner, click the upward arrow), right-click the JoyConnect icon, and select 'Restart':

If you are still not seeing any of your saved services, please proceed to step 3.

Step 3: If you already tried the above steps and the services are still not showing, then your JoyConnect app might be running on an old version. Please download and run the auto-updater using the link below.

https://support.thejoyapp.com/en/articles/15504489-auto-updater
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This will install the latest version of the application, after which the services should display correctly. Additional Notes:

  • Ensure that you are using the latest version of JoyConnect, as updates often include fixes for known issues.

  • If the problem persists after trying all the steps, consider reaching out to JoyConnect support for further assistance. Step 4: Reset the Local Configuration.

  1. Close the JoyConnect app.

  2. Press the Windows Start button, type %localappdata%, and open the folder.

  3. Navigate to the JoyConnect folder.

  4. Delete the joy.connect file.

  5. Relaunch JoyConnect. The configuration file will be recreated automatically. Step 5: Reinstall the App.

  6. Uninstall JoyConnect from your computer.

  7. Download the latest version of JoyConnect from the official website or auto-updater.

  8. Install the app again. These steps refresh local data that may be corrupted and often restore missing services.

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