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Services not showing in JoyConnect

If your saved services are no longer available on JoyConnect, please follow the steps outlined in this guide, which will walk you through the troubleshooting process for the app.

Written by Nico Campodonico

Step 1: Refresh the list of services on your JoyConnect app by clicking the Refresh Services button:


If you are still not seeing any of your saved services, please proceed to step 2.

Step 2: Restart your JoyConnect app.

Open the icon tray (bottom right corner, click the upward arrow), right-click the JoyConnect icon, and select 'Restart':

If you are still not seeing any of your saved services, please proceed to step 3.

Step 3: If you already tried the above steps and the services are still not showing, then your JoyConnect app might be running on an old version. Please download and run the auto-updater using the link below.

https://support.thejoyapp.com/en/articles/15504489-auto-updater
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This will install the latest version of the application, after which the services should display correctly.

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