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Checking EMIS user's access for the Joy Integration

This article is for troubleshooting the Joy Integration.

Support at Joy avatar
Written by Support at Joy
Updated this week

📌 Note: This article needs to be followed by a Practice Manager to ensure that the appropriate users have the correct EMAS permissions to enter information into the clinical record.

  1. Click the EMIS ball

  2. Choose “System Tools

  3. Choose “EMAS Manager

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4. Choose "Partner API" from the bottom left

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5. Find 'Joy' in the list on the Partner API

6. Press “Activate application” and double-check it is activated, Joy will have a green tick beside the name once it’s been activated

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7. You should now see green ticks under the service message details for Joy

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8. Make sure "Joy" is selected

9. Click “Edit Users

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10. Click on "User" to alphabetise the list

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11. Find the names

  • “Connect, Joy” OR “Pungo”, OR “App, Joy” OR “Partner, API” with username APIUSER

  • And any staff who may be connecting/signposting patients to local services e.g.. Please don’t untick any users who are already ticked.

  • This includes:

    • GPs and clinicians who may signpost a patient to support during a consultation

    • Admins Staff handling appointment requests

    • ARRS roles such as Social prescribers/health coaches/care coordinators

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12. Tick the box next to their name

13. Set password(s) as “Monday123”, please ensure that this password has been typed in correctly. If it hasn’t been typed in correctly, you will be unable to connect to Joy. You may need to press the change password button.

14. Click OK

15. Click "Log in Access"

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16. Click on "User" to alphabetise the list

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17. Tick both boxes for “auto” and “allow login”, please don’t untick any users who are already ticked

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18. Click “OK

19. You have now updated the EMAS permissions correctly! 🎉

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