📍 This article includes the following errors:
You see an error or ‘Kittens’ when hitting the Social Prescribing button
You see 'Connection Error' when you set up the integration in EMIS
❗ You see an error or ‘Kittens’ when hitting the Social Prescribing button
Details that you entered in EMIS during the setup are incorrect.
✔️ Solution: To check this please follow the below steps within EMIS
Select the following options:
1. Click the EMIS ball
2. Click "Configuration" 👇
3. Then, click "Organisation configuration" 👇
4. Click “Organisation” 👇
5. Click on your surgery and then click on “Edit” 👇
6. Find Social Prescribing in the list and click it 👇
Select the following options:
Portal access: Enabled
Require logon details: Yes
Enter your username ✍️:
Please check this next step carefully:
Joy[Your ODS code] (for example, if your ODS code is N81006, your username would be: JoyN81006)
Password: Monday123
If EMIS does not allow you type Monday123 - then please enter Monday1234, press save and then re-open the window and type Monday123. It will work the second time.
4. Click "OK" 👇
5. When EMIS asks if you want to log out, choose “Yes” 👇
6. Log back in and try the steps with a test patient again
7. If you still see the Kittens error please email 📧 [email protected] with the following Subject line: EMIS Set up Error Kittens (Insert Practice name)
❗ You see 'Connection Error' when you set up the integration in EMIS
There are numerous reasons this could happen, please follow the steps below which will help resolve this issue:
✔️ Solution One: When setting this part up you may have put your ODS code into the Joy connection, instead of EMIS code
Please note that the EMIS code is usually 1 to 5 numbers, whilst the ODS is a letter followed by 5 numbers. If you have entered it incorrectly, ensure you re-enter it correctly.
✔️ Solution Two: You may have missed an RBAC code when you created the Joy user within your EMIS
To check this please revisit Creating Joy as a user in EMIS (add link when article is live)
Please make sure the Joy App user has all 9 of those RBAC codes added
In most cases, the B8029 - Managed Detailed Records does not add correctly the first time
If any codes have been missed, ensure you enter them correctly to fix this error.
✔️ Solution Three: There is a password error Part 2 of the EMIS integration
This means the user may not have been given full access.
Please follow the below steps:
Click the EMIS ball 👇
Choose “System Tools” 👇
Choose “EMAS Manager” 👇
Choose "Partner API" 👇 from the bottom left
Find and then select "Joy" 👇 from the list
Double-check Joy is activated, Joy ✔️ will have a green tick beside the name once it’s been activated
Make sure "Joy" is selected
Click “Edit Users” 👇
Find the name 🔍
“App, Joy”
“Partner, API” with username APIUSER
And any social prescribers/health coaches/care coordinators or members of the personalised care team. Please don’t untick any users who are already ticked.
Tick the box next to their name ☑️ as shown in the image below:
VERY IMPORTANT: Please select 'Change Password' 👇 and Set password(s) as Monday123 ✍️
Please ensure that this password has been typed in correctly. If it hasn’t been typed in correctly, you will be unable to connect to Joy. This must be completed for:
APP, Joy (JOYCONNECT)
PARTNER, API (APIUSER) ****(only if you have this)
And all members of the personalised care team
12. Click OK 👇
13. Click “Log in Access” 👇 and find the name:
“APP, Joy” JOYCONNECT
“PARTNER, Api” APIUSER
And any social prescribers/health coaches/care coordinators.
14. Tick both boxes for “auto” ☑️ and “allow login” ☑️
Please don’t untick any users who are already ticked
15. Click “OK” 👇
16. Please log out and log back into EMIS for all changes to take effect! 🎉