Joy App

The error message will look like this on your screen:

This means that the credentials stored to open the Joy Portal are incorrect. 

✔️ Solution: please complete the following steps.

Then, click "Organisation configuration" 👇

Click on your surgery and then click on “Edit” 👇

Find Social Prescribing 🔍 in the list and click it 👇

- Username: Joy[Your ODS code] (for example, if your ODS code is N81006, your username would be: JoyN81006)
- Password: Monday123 
 Capture-Oct-17-2023-09-08-26-3766-AM

When EMIS asks if you want to log out, choose “Yes” 👇

1. Click the EMIS ball 
2. Click "Configuration" 👇 
3. Then, click "Organisation configuration" 👇 
 Capture-Oct-17-2023-09-03-48-4320-AM
 
4. Click “Organisation” 👇 
 Capture-Oct-17-2023-09-04-46-3216-AM
 
5. Click on your surgery and then click on “Edit” 👇 
 Capture-Oct-17-2023-09-06-14-5853-AM
 
6. Find Social Prescribing 🔍 in the list and click it 👇 
 Capture-Oct-17-2023-09-07-05-5785-AM
 
7. Please confirm the following:
 - Username: Joy[Your ODS code] (for example, if your ODS code is N81006, your username would be: JoyN81006)
 - Password: Monday123 
 Capture-Oct-17-2023-09-08-26-3766-AM
 
8. Click "OK" 👇 
9. When EMIS asks if you want to log out, choose “Yes” 👇 
 Capture-Oct-17-2023-09-09-24-8605-AM

This error message usually arises from an EMIS set-up error, this means that the credentials stored to open the Joy Portal are incorrect.

Error Message: User not found

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