The error message will look like this on your screen:
This means that the credentials stored to open the Joy Portal are incorrect.
✔️ Solution: please complete the following steps.
Click the EMIS ball
Click "Configuration" 👇
Then, click "Organisation configuration" 👇
Click “Organisation” 👇
Click on your surgery and then click on “Edit” 👇
Find Social Prescribing 🔍 in the list and click it 👇
Please confirm the following:
Username: Joy[Your ODS code] (for example, if your ODS code is N81006, your username would be: JoyN81006)
Password: Monday123
Click "OK" 👇
When EMIS asks if you want to log out, choose “Yes” 👇