Joy App

This article will walk you through what this error looks like, and how to fix it based on potential issues you could be encountering.

Error Message 1 - Connection error due to time expiration

This article outlines what to do if you receive this error message and how to fix it.

Error Message 2 - Device ID has been refused connection by the SystmOne user

This article shows you what a file back error looks like and why it could be potentially happening.

Error Message 3 - User not Found/Unknown username

This article will show you how to fix this error message, should it appear.

Error Message 4 - No patient/no entries found

This article will walk you through what this error message looks like, why it is happening, and how to resolve it.

Error Message 5 - Unable to open patient record

This article will walk you through what this error message looks like, and how to resolve it.

Error Message 6 - Unable to add data to patient records

This error only happens when you’re adding to a patient’s medical record.

Error Message 9 - The patient record is currently opened by another user

This error message arises out of an EMIS connection error, this usually means that the NACS code is incorrect.

Error Message: Access Denied

This error message usually arises from an EMIS set-up error, this means that the credentials stored to open the Joy Portal are incorrect.

Error Message: User not found

This guide explains what the data in the Fileback Statistics tab means. It shows all your failed and successful notes that have filed back and the reasons why this is.

Fileback Statistics

Sonja Gebhardt

This collection provides detailed explanations and solutions for common error messages encountered on the Joy platform. 

Joy Error Messages

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Create your workspace and invite the people you work with.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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