File Back Statistics Tab
Knowledge Guide
Where to Find It
Open the Case Management System
Navigate to Clinical Systems
Select the tab titled File Back Statistics
This tab provides a structured overview of your file back activity, including both successful and failed attempts.
What the File Back Statistics Tab Shows
When you open the tab, you will always see four columns displayed.
1. Metric
This column explains what is being measured.
It includes:
Successful file backs
All recorded reasons for failed file backs
Each row represents a specific outcome or failure reason. This allows you to quickly identify trends or recurring issues.
2. All Time
This column shows:
All successful file backs
All failed file backs
All failure reasons recorded
The data includes everything from the date you started using Joy up to the present day.
This provides:
A cumulative performance overview
A long-term picture of activity and trends
Insight into recurring issues over time
3. Yesterday
This column shows:
All file back attempts made yesterday
Both successful and failed outcomes
Associated failure reasons
This allows you to:
Review daily performance
Identify issues from the previous working day
Follow up on unresolved failures
4. Today
This column displays:
All file back activity from today
Both successful and failed attempts
Live updates throughout the day
This is a real-time view. As file backs are attempted, the numbers update automatically.
This allows you to:
Monitor current performance
Identify issues as they happen
Take immediate corrective action if needed
Where the Data Comes From
The data shown in this tab is generated from:
File back attempts made within the Clinical Systems workflow
System-recorded outcomes (success or failure)
Logged error codes or failure reasons
Each time a file back is attempted, the system records:
The outcome
The associated reason (if unsuccessful)
The timestamp
These records are then aggregated into:
All Time totals
Yesterday’s totals
Today’s live totals
What This Means for Users
The File Back Statistics tab helps you:
Monitor file back performance
Identify recurring technical or process issues
Track daily productivity
Escalate recurring failures appropriately
Improve accuracy and workflow efficiency
In short, this tab acts as your file back dashboard, giving you both a long-term view and a live operational snapshot.