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How to use Joy Heart within SystmOne
How to use Joy Heart within SystmOne

Please find a quick training guide on how to use Joy within SystmOne.

Support at Joy avatar
Written by Support at Joy
Updated this week

📍 This article includes:

  • How to use the Joy Heart within SystmOne

  • How to add this referral to the clinical record

  • How notes will appear within SystemOne

  • A video walkthrough of this process


How to use the Joy Heart within SystmOne

  1. Retrieve a patient 🧑

    Screen Shot 2023-11-14 at 1.15.18 pm

  2. Click on the Joy Icon 💜

    Screen Shot 2023-11-14 at 1.19.25 pm

  3. This should open the Joy Portal home page, select a service and click 'Refer now' 👇

    Capture-Nov-09-2023-02-45-48-1223-PM

  4. Complete the referral form ✍️


    Please note: if the patient doesn’t have an NHS number, data will be missing

Screen Shot 2023-11-14 at 12.19.33 pm
Screen Shot 2023-11-14 at 12.20.21 pm

Please include any and all information that is useful for the person receiving the referral

Screen Shot 2023-11-14 at 12.20.52 pm

5. Tick the boxes ☑️ and click 'Submit' 👇

Screen Shot 2023-11-14 at 1.21.41 pm

6. You have submitted your referral! 🎉


Add the referral back to the clinical record

1. Customise the note ✍️ to be filed back to the patient’s medical record

Screen Shot 2023-11-14 at 12.22.13 pm


2. Select relevant SNOMED codes ☑️

Screen Shot 2023-11-14 at 12.22.55 pm

3. Press 'Add' 👇

Screen Shot 2023-11-14 at 12.24.01 pm


4. Press 'Close' 👇

The status of the referral will be displayed here and will change when it gets accepted.

Screen Shot 2023-11-14 at 12.25.08 pm

5. To exit the portal, please close your browser and go back to SystmOne

🎉Congratulations, you have now successfully used the Joy Heart! 🎉


How notes will appear on SystmOne

Capture-Nov-09-2023-10-36-53-4247-AM

Video Walkthrough

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