In the windows search, search 'run' 🔍
In the pop-up box search '%programdata%/JoyConnect'
Select 'Ok' 👇
Copy the logs from both 'patch-log' and 'Update' by clicking to open them up 👇, and copying the text within
Send them over to [email protected] via email 📧
You have now successfully found the installation log file! 🎉
How do I find the installation log file for JoyConnect?
Please follow this guide if the Joy Support team has asked you to provide the installation log file from this device.
Written by Support at Joy
Updated over a month ago