Joy App

In the windows search, search 'run' 🔍

In the pop-up box search '%programdata%/JoyConnect'

Copy the logs from both 'patch-log' and 'Update' by clicking to open them up 👇, and copying the text within

Send them over to <a href="mailto:support@thejoyapp.com" rel="nofollow noopener noreferrer" target="_blank">support@thejoyapp.com</a> via email 📧

You have now successfully found the installation log file! 🎉

1. In the windows search, search 'run' 🔍
 
2. In the pop-up box search '%programdata%/JoyConnect'
 
3. Select 'Ok' 👇
 
 Screenshot 2024-08-14 121413
 
4. Copy the logs from both 'patch-log' and 'Update' by clicking to open them up 👇, and copying the text within 
 
 Screenshot 2024-08-14 121635
 
 Screenshot 2024-08-14 121728
 
5. Send them over to <a href="mailto:support@thejoyapp.com" rel="nofollow noopener noreferrer" target="_blank">support@thejoyapp.com</a> via email 📧
 
6. You have now successfully found the installation log file! 🎉

Please follow this guide if the Joy Support team has asked you to provide the installation log file from this device.

How do I find the installation log file for JoyConnect?

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