How do I check that my client record is filing back to the correct clinical system?

On the left-hand menu, go to the 'Clinical Systems' tab 👇, this will show any records that failed to file back to EMIS or System 1
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To Identify the Incorrect Connection look for records that failed to send 👀, which may be because the client’s record in Joy is linked to the wrong clinical system (e.g., they're registered with a different GP surgery)
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Next, open the Client Record by clicking on the title of the failed record 👇 to open the full details
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​This will open this page:

In the client’s profile, go to the 'Profile' tab 👇 under the client’s name
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Look at the Client Status box and check the listed clinical record to verify if it's correct
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Ensure the clinical record matches the GP surgery they are registered with
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If they do not match you will need to update the Clinical Record, to do this click the 'Edit' 👇 button on the right side of the client status box
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Use the drop-down menu to select the correct clinical record, then click 'Save' ✅
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To retry sending the record return to the Clinical Systems list from step 1, find the record again, and click the 'Retry' 🔁👇 button, the system will now try to send the record to the correct GP practice
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This should resolve the issue of the client being connected to the wrong clinical system! 🎉