Skip to main content
All CollectionsMarketplace
What does it look like when someone declines a referral?
What does it look like when someone declines a referral?

The guide below will show you what is looks like when a service provider declines a referral on the Marketplace.

Support at Joy avatar
Written by Support at Joy
Updated this week

If the 👨‍🦰 service provider chooses decline referral, they will see:

Capture-Nov-07-2023-02-12-48-4405-PM


Once the service provider has declined the referral, the 👩‍🦳 referrer will get this email:

Capture-Nov-07-2023-02-13-22-5518-PM


When the 👩‍🦳 referrer clicks ‘view message’ they will see:

Capture-Nov-07-2023-02-13-56-8218-PM


This is how it will look on the 👩‍🦳 client's profile in the Joy Case Management Software (if the referrer uses the CMS):

Capture-Nov-07-2023-02-14-32-3303-PM


This is how it will look on the ‘Outbound referrals’ tab on the Marketplace for the 👩‍🦳referrer:

Capture-Nov-07-2023-02-15-27-8834-PM

This is how it will look on the 'Inbound referrals' tab on the marketplace for the 👨‍🦰 service provider:

Did this answer your question?