Joy Wrapped - April 25 Edition 🥳

We’ve bundled up all the highlights from March and April into one handy place - from exciting new features and fresh partnerships to upcoming webinars and behind-the-scenes updates.

Our Customer Success team has been working their socks off giving our support system a much-needed refresh. It's now quicker, smoother, and more helpful than ever - so you can get what you need, when you need it.

There’s also plenty on the horizon: product updates, training sessions, and new ways we’re working to support you and your teams.

Thanks for being part of the Joy community - we’re always here, championing you as you deliver better preventative health outcomes.

- Martha from Joy 😊

At Joy, we’re passionate about supporting better preventative healthcare - and your feedback helps us do exactly that.

Our 2025 Customer Impact & Experience Survey is your chance to share your thoughts on the Joy tools your GPs and personalised care teams use, as well as the support you receive from us.

It only takes 5-10 minutes, and every completed survey enters you into our prize draw to win a £50 Amazon voucher. Just our way of saying thanks for your time.

Your responses are completely confidential, so feel free to be open and honest -we’re listening, and we genuinely want to make things better for you and the communities you support.

We’ve given our support system a serious upgrade - to make getting help smoother, faster, and easier than ever (you might’ve already spotted the changes 👀).

Here’s what’s new:

✨ Instant answers with JoyBot – Our friendly bot is now on hand to guide you to helpful articles and quick solutions, anytime you need.

🎫 A new ticket portal – Easily view, track, and manage all your support requests in one place - complete visibility, no chasing required.

📚 Revamped Help Centre – We've reworked our help library to make it easier to find answers to your most common questions. Check it out here.

💬 Faster live chat support – Our upgraded chat experience means quicker responses and more seamless conversations when you need real-time help.

We’re always looking for ways to improve - and this is just the beginning.

We’re thrilled to launch Joy Academy - a new fortnightly webinar series designed to help you and your teams get even more from Joy.

Whether you're just getting started or looking to go deeper into specific tools, our sessions offer practical guidance, tips, and feature walk-throughs to support your everyday work.

Starting this May, we've got a packed schedule you can dip in and out of. Join any sessions that catch your eye - they're all virtual, and designed with you in mind.

🙏 A quick apology
At the end of March and early April, we experienced some unexpected downtime in our Case Management System. We know how disruptive this can be, and we’re truly sorry for any inconvenience caused. Please know we take this seriously - our team worked swiftly to resolve the issue and we’ve been investigating the root cause to prevent it from happening again.

Thank you for your patience!

🤝 A growing tech team
We’re also excited to share that we’ve expanded our technical team! With more brilliant minds onboard, we’re now able to move faster on both behind-the-scenes fixes and user facing improvements. You’ll see this translate into a more stable, seamless, and feature rich Joy experience.

👀 Keep your eyes peeled...
There’s more good stuff coming soon! We’re putting the finishing touches on some exciting updates - including a refreshed design for the Calendar and enhancements to the Clients section in the Case Management System.

​Spoiler alert: A sneak peek is just below... 👇

Discover how the Connected Care Network in North Solihull is using Joy to power a fully integrated digital model supporting Children & Young People through VCSE collaboration.

This innovative approach has been recognised in the latest NHS England guidance on neighbourhood MDTs for CYP - celebrated as a standout example of joined-up, community-led care in action.

👉 A brilliant example of how digital tools can bring local services together to make a real impact.

Curious about what we’re reading at Joy to stay in the loop with all things social prescribing? Here are two must-reads we think you’ll love:

This report by Ellie Munro and Chris Dayson from Sheffield Hallam University dives into how community-led engagement can strengthen social prescribing. It also offers practical steps for making it work better, grounded in real-world insights.

A deep dive into how Integrated Care Boards (ICBs) are adopting Population Health Management (PHM) to improve outcomes across the UK. It’s a brilliant look at how healthcare is shifting towards more proactive, personalised, and community-focused care.

Want to stay up with the latest case studies and best practices? Follow our LinkedIn page for regular updates!