As we come to the end of 2024, I’m reflecting on what has been an extraordinary year for Joy. Together, we’ve made meaningful strides towards addressing the social determinants of health by preventing illness rather than just treating it. This mission is deeply personal to me, inspired by loved ones whose lives could have been profoundly different with just a little more care and support. Thanks to you, we’re making a real difference.

This year, Joy supported over 358,000 clients, facilitated more than 1 million patient contacts, and sent nearly 280,000 referrals to vital community services, addressing needs such as mental health and loneliness. These aren’t just numbers; they represent lives changed and futures made brighter 💜.

2024 was also a year of innovation. From launching automation tools that save healthcare staff precious time to introducing features that simplify client management, we’ve taken big steps towards building a better, more preventative healthcare system.

None of this would have been possible without the support of our customers, partners, and the incredible local services we work with every day. You are at the heart of everything we do, and I’m truly grateful for your role in Joy’s success this year.

Looking ahead, 2025 will be another exciting chapter. We’ll expand Joy Connect, enhance our Marketplace, and roll out tools to make care coordination even easier. Together, we’ll continue building a healthier, more joyful future.

From all of us at Joy, we wish you and your loved ones a very Merry Christmas and a New Year filled with love, happiness, and good health.

Here’s to a 2025 filled with even more Joy 💜.

- PH

It’s been a big year for Joy as we’ve worked hard to improve our platform. We launched a range of features designed to make social prescribing and referrals easier than ever. While things haven’t always been perfect (thank you for your patience), we’re excited to keep growing and improving together.

💜 Joy Connect: A simpler, faster way for GPs to make referrals directly from EMIS and SystmOne. This integration is small but mighty, making signposting and referrals effortless for healthcare staff!

🤖 Automations: Save time by automating repetitive client tasks. Set up rules to streamline frequent actions and focus on what really matters - without missing a thing!

✅ Client Lists: Easily group clients into customisable lists. Use these lists to send bulk emails, update client records, or streamline care for large patient groups. Making care easier has never been so simple!

🔔 Notification Centre: Now with a sleek new look and improved functionality! Stay connected with patients through a refreshed design and easier navigation.

📁 View 'Medical Record': Access patient records directly from EMIS or SystmOne within Joy. No more logging into clinical systems separately - saving you valuable time.

💳 Invoicing Tool: Councils can now make and track payments more efficiently. This feature helps councils and services maximise social prescribing through automated invoices and better incentives!

💼 Client Cases: Our upgraded client management tool allows multiple users to collaborate on the same client seamlessly. (Currently in BETA - coming soon for all users)

And that’s not all! We’ve also added lots of smaller updates, including:
✨ Updating appointment statuses
✨ Selecting types of contacts in consultations
✨ And much more!

This year, we teamed up with incredible charities, companies, and services to ensure Joy delivers the very best for our users. 🎉

Some of our key collaborations include:

One of this year’s highlights was our partnership with NHS Leicester, Leicestershire and Rutland, and Cadastra to create these incredible adverts. 🌟

These eye-catching campaigns appeared at bus stops across LLR, encouraging local residents to access the support they need through Joy. Whether it’s finding help for financial worries or connecting to vital community services, our mission to make support more accessible has never been more visible. 👏

We’re thrilled to share that, in partnership with Wokingham Council, Joy was awarded the 'Digital Impact' award at the Local Government Chronicle (LGC) Awards! 🎉

This recognition celebrates the incredible impact Joy has made, and it wouldn’t have been possible without the support of our amazing users and the fantastic local services we collaborate with. A huge thank you to everyone who helped make this happen! 🙌

💬 “We’ve seen incredible changes in people’s lives through the power of social prescribing. By working with our community and Burton Albion Community Trust, Joy has proven its value and helped us take things to the next level.”

— Steve Rimmer, Health and Wellbeing Manager, Burton Albion Community Trust

Our product team is hard at work building some amazing new features to make 2025 our best year yet. Here’s a sneak peek at what’s coming 👀:

🔮 A Glimpse of What We’re Planning

💡 Joy Connect: Universal Rollout
Expanding Joy Connect to Secondary Care and Council Systems, making it even easier to connect people to the support they need.

💡 Enhanced Marketplace
Making the Marketplace more relevant for the public, providers, and councils with improved usability and resources.

💡 Client Cases for Everyone
Rolling out the Client Cases feature across all CMS users to simplify case management and boost collaboration.

💡 Neighbourhood Team Support
Bringing integrated support to neighbourhood teams with functionality that spans multiple care teams.

📅 Mark your calendars for 19th March 2025 - it’s Social Prescribing Day!

This annual celebration honours the incredible work done by social prescribers (like our amazing Joy customers 💜).

We’re working on plans to mark this year’s Social Prescribing Day in a meaningful way.

👀 Keep your eyes peeled - announcements are coming soon!

✨ Want to get involved? Check out how you can take part and make a difference!

Our team is taking a little time to recharge over the festive season so we can jump into 2025 energised and ready to support you! 🎉

⏰ Reduced Hours: From 24th December to 1st January, our support hours will be 9:30 AM to 3:30 PM.

🚪 We’re closed on bank holidays, but we’ll be back to full speed in the New Year!

📅 Available Dates:
🎄 24th, 27th–31st December

⏰ Times: 9:30 AM to 3:30 PM