📌 This is a common reason that notes are not able to send back to the clinical system so it is important to make sure this is inputted correctly.
Go to the 'My organisation' tab of the case management system
2. Click on your name in the list
3. Ensure that your S1 username is inputted in the correct field and please note that it is case sensitive ✍️
4. Click 'Save' ✅
5. You have now added your SystmOne username onto Joy! 🎉
Video Walkthrough