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How do I cancel an appointment?

If you would like to cancel an appointment in your calendar simply follow the steps in this help guide.

Support at Joy avatar
Written by Support at Joy
Updated this week
  1. Go to the 'Calendar' tab 📅

  2. Select the appointment 👇 you would like to cancel from the calendar

  3. Select the ‘…’ button in the top right-hand corner of the sidebar that opens

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  4. Select ‘Cancel’ 👇

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  5. A premade message will pop up for you to inform your client the appointment has been cancelled

  6. If you would like to text this to them instead, select the ‘Email’ button and click ‘Text message’

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  7. Select ‘Cancel now’ to send the message or select ‘Cancel without message’ 👇if you would not like to send a message to your client

  8. You have now cancelled the appointment! 🎉

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