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How do I make a referral through the Joy marketplace?

The Joy marketplace should be your first call for making referrals, so here we show you how to easily do this!

Sonja Gebhardt avatar
Written by Sonja Gebhardt
Updated over a month ago
  1. Select the Client πŸ§‘ you would like to make the referral for by selecting their name on the 'Client Cases' tab
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  2. Go to the Active case you are working with

  3. Go to the 'Services' tab under their name
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  4. Select the 'Referr' πŸ‘‡ button which will take you to the Joy Marketplace

  5. Use the 'search by keyword' πŸ” to search for appropriate services for referral
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  6. Specify the location where you require the service to be available
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  7. Optionally, you can narrow down your search by selecting relevant categories, and remember to click 'apply filter' to confirm
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  8. Find the service that you would like to refer the patient to, click on the service to find out more details or just directly click 'Refer now'πŸ‘‡
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  9. Ensure that 'I am referring someone else' is selected
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  10. Select the tick to confirm that you have checked the service access criteria β˜‘οΈ
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  11. Fill in your relationship with the client e.g. service provider

  12. Search the client's name πŸ”, choose a client for whom you have saved details in your service, and their details will auto-populate the form
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  13. Select the reasons for the referral πŸ‘‡

  14. Tick the two boxes consent boxes β˜‘οΈ, ensuring you have the relevant consent

  15. Click 'Submit' πŸ‘‡
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  16. You have made an onward referral. 🌟

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