Skip to main content
How do I make a referral through the Joy marketplace?

The Joy marketplace should be your first call for making referrals, so here we show you how to easily do this!

Support at Joy avatar
Written by Support at Joy
Updated over a week ago
  1. Select the client 🧑 you would like to refer to a service from the 'Clients' tab

  2. Select the ‘Services’ tab

  3. Select ‘Make referral’ 👇 in the top right-hand corner

    Capture-Sep-25-2023-01-31-00-8029-PM

  4. Select the service you would like to refer your client to by searching the marketplace 🔍 for an appropriate option (you can filter by keyword, location, categories, and additional needs catered for)

  5. Select ‘Make a referral’ 👇

    Capture-Sep-25-2023-01-31-31-3944-PM

  6. Select ‘I am referring someone else’ 👇

    Capture-Sep-25-2023-01-32-02-1706-PM

  7. Search for your client 🔍 by entering their name and date of birth or NHS number in the 'Find existing client' bar

    • Joy will autofill all of the information from their profile!

  8. Select the reasons 👇 why you are referring this client (you can select multiple)

    Capture-Sep-25-2023-01-32-41-6458-PM

  9. Then select any additional needs 👇 your client has

    Capture-Sep-18-2023-12-11-38-6283-PM

  10. Answer any additional custom questions that the service has added

  11. Share some brief details regarding the referral ✍️

  12. Tick the consent boxes ☑️ (provided you have the required consent from the person you are referring)

  13. Hit ‘Submit’

  14. You have referred your client to the service! 🎉


Video Walkthrough

Did this answer your question?