Joy App

This guide will walk you through the various features and functionalities available on the My Clients page, helping you make the most of it.

Managing clients on the 'My clients' page

If you have multiple of any clients or need to merge profiles for any reason, follow the instructions below.

How to merge client profiles

If you forget to assign the correct staff member, or want to change a client's team member, this guide walks you through how to change this!

How do I assign a client to myself if I forgot to while accepting the referral?

This guide will show you how to filter your client list by client status, and shows you how to clear that filter.

How do I filter my client list by status?

The following guide will walk you through how to successfully export clients from Joy and how to choose which clients you want to export!

How do I export Clients from Joy?

This article walks you through how to manually add a client to your caseload.

How do I manually create a client?

Step by step guide on how to manually create a client in the Case Management System using the NHS spine searching patients by their NHS number

How to create a Client Manually using Quick Fill

How to update the client contact details, NHS number, GP Surgery, Clinical record in the Case Management System (CMS)

How to update patient details in the CMS

Sonja Gebhardt

Learn how to efficiently manage clients using the Client List. This guide covers adding, updating, and organising client information to streamline case management and improve workflow.

How to manage clients via the Client Cases Option

Create a custom design with text, images, and links

thejoyapp.com

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.