Joy App

This shows you how to add the details of a referral back to EMIS or SystmOne, so you can document details on the clinical record.

How to add details of a referral back to the clinical system

This guide shows you how to check if you have any data that is waiting to send back, and thus hasn't send back to the clinical record.

How can I retry sending information back to the Clinical Record, and check it is filing back?

Follow this guide to see how to send notes made on Joy back to a client’s Emis or SystmOne clinical record with just a few clicks.

How to send notes made on Joy to a client’s clinical record

This article will help you ensure you have the correct frameworks enabled, they are properly filled out, and sent to the clinical record.

How do I activate Wellbeing Frameworks, fill them out, and then send them back to the clinical record?

When a staff member's records are not filing properly, check their clinical system login is correct to ensure this isn't causing an issue.

How to check if a staff member is connected to the clinical system

When data is added to the clinical system via Joy, it will look slightly different than if you added them directly into the system.

What do notes look like inside the Clinical System?

This guide will show new users how to make sure they are connected to the clinical system, so they can send notes back.

How to connect new user to the clinical system

Notes can sometimes fail to send back this can be due to the client record in Joy being attached to the wrong GP practice's clinical system.

How do I check that my client record is filing back to the correct clinical system?

This article will walk you through how to add a SystmOne connection to Joy via the Case Management software!

Adding a SystmOne Connection to Joy for the First Time

This will need to be done once by each user for each Emis practice integrated with Joy and will let you connect to EMIS for the first time.

Connecting to an EMIS Practice in the Joy Case Management Software

Support at Joy

This section provides guidance on integrating and using Clinical Systems within the Case Management System. Learn how to access, update, and manage clinical data to support effective case handling and patient care.

🏥 Clinical Systems

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