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How to check if a staff member is connected to the clinical system

When a staff member's records are not filing properly, check their clinical system login is correct to ensure this isn't causing an issue.

Sonja Gebhardt avatar
Written by Sonja Gebhardt
Updated over 6 months ago
  1. Head to the ‘My organisation’ tab

  2. Select the ‘…’ 👇 on the far right-hand side on the staff member who you would like to check the clinical connection of

    • If you cannot see the ‘…’ button, try holding ‘Ctrl’ and ‘-’ key at the same time to zoom out which should make it visible.

  3. Select ‘Edit clinical systems login’ 👇

    Capture-Nov-07-2023-12-06-28-9473-PM

  4. For each practice, update the username and password using the organisation's credentials ✍️

    If you have users already set up, the usernames and passwords will be the same. They could differ from practice to practice.


    🧑 One of these three is usually the username:

    1. APIUSER

    2. Pungo

    3. JOYCONNECT


      🔒 And the Password will be: Monday123

  5. Hit ‘Save’

  6. The connection is successful when you see a green checkmark

    Capture-Nov-07-2023-12-07-18-6571-PM

  7. You have now checked if a staff member is connected to clinical systems! 🎉

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