Joy App

This article will walk you through how to accept and decline a referral within the case management software.

How to accept or decline a referral?

This article will walk you through on how to accept an Inbound Referral when the client already have a profile within your organisation.

How to accept a re-referral?

You can flag patients with different priority levels to allow you to triage them.

How can I prioritise clients from inbound referrals or on the client page?

This article walks you through how to change a referral from declined to accepted.

How do I change the status of a referral from ‘Declined’ to ‘Accepted’?

This article will show you how to change the status of an expired referral.

How to change the status of an expired referral?

Sonja Gebhardt

These guides show you how to use the Inbound Referrals tab on the case management system.

📥 Inbound Referrals

This short guide shows you how to check which Joy user accepted or declined a referral in Joy.

How do I check who accepted/declined a referral?

This article walks you through how to find, and edit your service and your referral form.

How do I edit my service and referral form on Joy?

Frequently asked questions about the Inbound Referrals tab.

FAQ's for Inbound Referrals

Create a custom design with text, images, and links

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Find answers and get help from Intercom Support and Community Experts

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