Skip to main content
Our Most Viewed Help Articles
Case Management System

This collection offers step by step guides and best practices for navigating the Case Management System.

JoyConnect

This collection offers help and advice on how to install, and use JoyConnect.

Dashboard

These guides walk you through how to use the dashboard within the Joy Case Management software.

Marketplace

The marketplace is Joy's directory of local and national services, these guides walk you through how to use it as a service provider and as a user.

Joy GP App - Joy Heart

These guides provide help and support for our product the Joy GP App or Heart (not to be confused with JoyConnect).

Joy Error Messages

This collection provides detailed explanations and solutions for common error messages encountered on the Joy platform.

Invoicing

These guides provide a walkthrough for service providers and councils on how to use the Invoicing tool via the Marketplace.

Cases

This collection provides support with the Joy CMS cases update (currently in beta).

JoyConnect Universal

Joy Connect Universal is currently a closed pilot, only follow these guides if you have been told to.

Resources

This folder provides general resources to support you

News

This section provides the latest news from us at Joy.