Joy App

This article will break down the 'messages' functionality, how to navigate the messages tab, create conversations, and manage your messages.

How to use the Messenger feature

It’s really easy to send a text via Joy to your client. You need to click on the text bubble next to their name, compose the text and send.

How can I send a text via Joy?

To send a email via Joy you need to click on the email bubble next to their name, select their email address, compose the email, and send.

How do I send an email via Joy?

Email and SMS templates help cut down time spent writing messages to your clients.

How do I create an email or SMS template?

Clients can respond to emails and texts. This page will help you to understand how this feature works.

Can clients respond to my emails or texts?

This article quickly walks you through what sending a reply link looks like on the client-side.

What do clients see when you send them a reply link?

To see if a client has responded to your message you just need to follow these simple steps.

How do I see whether a client has responded?

The bulk emailing feature means you can email multiple clients at once allowing you to streamline the process of communicating with clients.

How to use the Bulk Emailing Feature

Support at Joy

Learn how to contact clients efficiently through the Case Management System. This guide covers the available communication methods, best practices for client interactions, and how to track and manage communications effectively.

📞 Contacting clients via the case management system

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