Welcome to the Joy Newsletter!
Hello!
Welcome to the May and June 2025 edition of the Joy newsletter! 🎉 This is your quick update on new features, exciting partnerships, upcoming events, and more! 🚀
First up, introducing 🥁... JoyNotes, our powerful new AI transcription tool. It also includes a short intro to our new team members in the customer success team and our release notes from recent updates and fixes 🛠️. Finally, as always, I spotlight a feature (this month 'Lists'), and provide you with some reading from us here at Joy.
- Martha from Joy 👋
📽️ Video Edition
✍️ JoyNotes is our brand-new AI transcription tool!
The smarter way for GPs to take notes.
Our focus is on creating a more preventative healthcare system. As we do that, we will tackle health inequalities whilst reducing pressure on both primary and acute care. Where tech companies focus on increasing the efficiency of clinicians by 5-10%, there isn't anything that helps tackle and reduce the demand for GP appointments.
That's why we built JoyNotes.
JoyNotes transcribes and summarises your consultation, along with drafting your referral letter 📝. It also identifies and files back SNOMED codes, saving even more time.
Whilst it reduces your admin burden, JoyNotes also identifies the wider determinants of health, highlighting patients who would benefit most from preventative care and then allows you to refer them in three clicks 👇. Reducing your admin burden, whilst also reducing demand.
JoyNotes is currently in a pilot 🚀 (so not widely available yet) as we work with amazing existing customers to refine this powerful new tool.
💡 However, we can share some already built features:
It’s connected to JoyConnect – the widget already installed on your PCN’s computers. Because we’ve built out this integration, notes can be saved directly into the clinical system without needing to switch between third-party software or browsers.
The transcription scans for SNOMED codes and allows clinicians to easily add them to consultation notes.
Based on the conversation, it can identify preventative care referral options, which we’ve built into the workflow.
Interested? Contact our team using the form below!
What else is new at Joy?
Let's have a look at Joy's new features, upgrades, and upcoming updates.
😊 New Customer Success Team Members
We are super excited to welcome an expanded customer success team so that your experience with Joy can become even more personalised. This means you may receive an amazing new customer success manager over the next few weeks, who can't wait to meet you! So, please say hello to the fabulous... Jihad, Gaby, and Courtney. 👋
All new managers will have in-depth meetings and handovers, so have no fear, they will be made aware of any required context.
Here's what this means for you:
🤝 More meaningful and structured touchpoints, such as quarterly business reviews, to ensure Joy is working for you.
💜 Tailored support that truly understands your unique needs and preferences, ensuring every interaction is meaningful.
📍 Closer monitoring of your goals with Joy, working closely to align our services with your needs, offering insights and strategies.
🗺️ Product Updates
We're excited to share some of the latest improvements we've made across the platform! These are our release notes, which should give you some updates on what the Joy team is currently focusing on 👩💻. You can also now view our release notes on our support site, so you're always in the loop!
✨ Marketplace Enhancements
AI-Powered Listing Imports: You can now import marketplace listings directly from service provider URLs using AI, making it faster to create and update listings. ⚡
Smarter Search: Marketplace search now includes improved keyword matching, helping you find the right listings more easily. We're also working on improvements to how keyword search interacts with distance filters.
Next-Gen Marketplace: Planning is complete for our new and improved marketplace, launching later this year. Development began at the end of May—stay tuned! 🌱
📊 Dashboard Improvements
New Dashboard Proof of Concept Complete: We've laid the groundwork for a new dashboard, focused on delivering more accessible and reliable data for better impact and outcomes reporting.
Dashboard Articles: New articles are being continually worked on to explain the logic behind the cards on the dashboard.
🛠️ Bug Fixes
Client Cases (Rolling out gradually): We've resolved several issues to improve your experience, including fixes to staff member filtering, general filter usability, form error handling, and bulk upload functionality.
SMS Delivery: Introduced a queueing system to ensure SMS messages are reliably sent, even during peak times.
Marketplace: Resolved occasional issues where the marketplace was unavailable during referral creation.
💡 Tool Highlight: Lists
Lists are an amazing way to keep large numbers of patients organised, as you can group them in various ways. It also allows you to cut down admin time on patients with similar needs in various ways.
📋 Using lists, you can:
Create bulk client records 📝 - You can bulk add a client record, such as a note or contact, to every client in a list. For example, if they all attend the same support group.
Send bulk emails 📧 - Using lists, you can send an email to everyone on a list from the messages tab. For example, sending bulk recommendations to clients with similar needs.
Bulk add tags 🏷️ - You can tag everyone in a list at once, allowing you to group their data and filter groups of patients on the dashboard and clients page.
📰 Social Prescribing News
Ever wonder what we are reading at Joy to stay up-to-date on our customer's needs? Look no further!
Forton Medical Centre in Gosport has built a community garden behind their practice, creating a space for volunteers and patients. It provides an amazing case study on how social prescribing and community-based approaches can really make an impact!
"A study of more than four million patient records shows that the rollout of Social Prescribing Link Workers has led to improved patient outcomes and experiences." This article breaks down this research into the effect of social prescribing in a nice, digestible format.
This wonderful article tells the story of a patient in Leicester whose mental health was helped by the amazing social prescribers in her area. Those of you who are eagle-eyed will also see one of our adverts in partnership with LLR ICB in the background of one of the article's pictures 👀.
📅 A little reminder - Marketplace Webinar
Join me for a fast-paced, 30-minute walkthrough of the Joy Marketplace!
This session will give you a clear and practical overview of how it works - perfect for anyone curious about making the most of the platform.
Feel free to share with service providers in your area who might benefit too!
Next session coming up:
📅 Date: Thursday 26th of June
⏰ Time: 09:30 am - 10:00 am
You can find out more about the Joy Marketplace here.
🗣 Stay up to date with LinkedIn
Want to stay up with the latest case studies and best practices? Follow our LinkedIn page for regular updates!
